REPAIR SERVICE

Do you need a repair, tuning or spare parts fitted? Then check our Partner Map first to see if there is a dealer near you. A local dealer will offer you faster help and cheaper support, as you can save on shipping and customs costs, for example. If there is no dealer near you, please follow the procedures below.

If you are in need of additional help, we can be reached at our headquarter via phone or email.

Due to the high number of repairs and checks, the processing time in our workshop after order confirmation is currently around three weeks.

If a delivery is necessary follow these steps:

1. Print out the Service order [pdf] and fill it out accordingly!
2. Attention! An exact description of the damage and its origin as well as complete data (see service order) are absolutely necessary for fast processing.
3. Pack the product up safely in dry and clean (please no sand!) condition.
4. Send the item together with the completed service order (and in the case of special agreements, please send a copy of the e-mail correspondence) to the adjacent address.
5. You will receive a confirmation of receipt of the goods by e-mail.

Service order process

At Flysurfer, service orders are handled as follows:

1. After receiving the product you will get a receipt for your goods via email.
2. Following a detailed inspection of your equipment, we will send you a quote for the total amount of the order together with the corresponding payment terms.
3. After approval has been granted by receipt of payment, the repair of your equipment will be scheduled. For processing reasons, we must insist on payment in advance.
4. As soon as your equipment has been repaired, it will be shipped immediately by UPS within the next 1-2 days.

Returns from outside the EU

For shipments outside the EU, please send the service order including the serial number of the item in advance by e-mail to our Technical Support (support@flysurfer.com) so that any discrepancies at customs can be clarified more quickly. For returns from a third country, we ask that the goods are properly declared. The following information is required for this:

• An attached invoice including the products being returned
• Statement of the reason for the return (repair – returned to the manufacturer) on the shipping document

Notice for shipments from non-EU countries

Please note that for shipments from non-EU countries, import and handling fees of €70 will always apply, which we unfortunately have to pass on. These fees are in addition to the regular repair and service costs.

We also want to inform you that import duties may be charged when the item is re-imported to your country. Unfortunately, we have no control over the amount of these duties.

An exception applies to warranty cases: In such cases, we will of course cover all costs for you.

Important: If your product was not properly exported and declared at the time of purchase, it will need to go through full customs clearance when shipped back to a non-EU country after repair or service. Higher costs may arise in this process, and these costs will not be covered by us, even in the case of a warranty claim.

Thank you for your understanding!